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FOUNDING PARTNERSO‘zbek–Turk Test Markazi LLCIn cooperation between Uzbekistan and Türkiye
01UZBEKISTANUzbekistan Standards Institute
O‘zbek–Turk Test Markazi LLCO‘zbek–Turk Test Markazi LLC
02TÜRKİYETurkish Standards Institution
O‘zbek–Turk Test Markazi
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O‘ZTTM / For clients

Information for clients

Rights, obligations, appeals, surveys and application forms in one place.

01

Mijoz huquqlari

Mijoz xizmat tartibi, muddati va qiymati haqida to‘liq axborot olish, xolis baholashni talab qilish va natijalar bo‘yicha izoh so‘rash huquqiga ega.

  • To‘liq va ishonchli ma’lumot olish
  • Xolis hamda adolatli baholash
  • Maxfiylikni talab qilish
  • Qaror ustidan apellyatsiya berish
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02

Mijoz majburiyatlari

Talabgor to‘g‘ri ma’lumot va zarur hujjatlarni taqdim etishi, baholash uchun sharoit yaratishi va shartnoma talablariga rioya qilishi lozim.

  • Ishonchli hujjatlar taqdim etish
  • Sinov va auditga sharoit yaratish
  • To‘lovlarni o‘z vaqtida amalga oshirish
  • Sertifikatdan to‘g‘ri foydalanish
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03

Shikoyat, taklif va apellyatsiyalar

Mijoz sertifikatlashtirish yoki sinov jarayoni, xodimlar faoliyati va qabul qilingan qarorlar bo‘yicha yozma murojaat yuborishi mumkin.

  • Murojaatni ro‘yxatga olish
  • Mustaqil ko‘rib chiqish
  • Asoslantirilgan javob
  • Zarur tuzatish choralarini belgilash
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04

So‘rovnoma anketasi

Ko‘rsatilgan xizmatlar sifati, xodimlar muomalasi va jarayonning qulayligini baholash uchun mijozlar so‘rovnomasi.

  • Xizmat sifatini baholash
  • Taklif bildirish
  • Jarayonni takomillashtirishga hissa qo‘shish
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